Hypermoat for Logistics & delivery
Proactive delivery updates, address fixes and COD collection.
Campaigns, flows, chatbots, an AI agent and a CRM that knows every order, on WhatsApp, SMS, Voice and more. Built for how logistics & delivery teams sell and serve.
Swiftline Couriers
Business account · replies in seconds
Your parcel from Lumora arrives today between 2 and 5pm. Anyone home?
Yes
Leave with the security
Noted. Share this OTP with the rider: 4719.
Delivered · 3:12pm
WhatsApp · preview
Swiftline Couriers · this month
−31%
failed deliveries
−66%
status calls
92%
first-attempt delivery
failed deliveries
−31%
status calls
−66%
first-attempt delivery
92%
ready-made playbooks
9
Order and delivery updates, COD confirmation and more
i
Example results from Swiftline Couriers, last 30 days on Hypermoat. Yours will depend on your audience and offer.
What gets in the way for logistics & delivery teams
01
Failed deliveries
Wrong addresses mean a second trip.
02
“Where is it” calls
Call centres drown in status questions.
03
COD reconciliation
Cash collection is slow to confirm.
Use cases for logistics & delivery
Order and delivery updates
Operations
Shipped, out for delivery, delivered: sent on the channel each customer reads.
See the playbook→
COD confirmation
Revenue
Confirm every COD order before it ships, and offer a UPI discount to switch to prepaid.
See the playbook→
Support automation
Support
An AI agent answers order, return and product questions, and hands off with a summary.
See the playbook→
OTPs and alerts
Operations
Fast OTPs and alerts on WhatsApp with SMS fallback, sent within seconds.
See the playbook→
Feedback and NPS
Support
One-tap ratings that route unhappy customers to a person before they post a review.
See the playbook→
Payment and EMI reminders
Revenue
Friendly reminders with a pay link, promise-to-pay options and escalation only when needed.
See the playbook→
Lead generation
Outreach
Build verified lead lists, enrich emails and phones, and send qualified leads straight into sequences or your CRM.
See the playbook→
Account-based outreach
Outreach
Coordinate every touch across a buying committee, with signals, website visits and deals on the account record.
See the playbook→
Cold email outreach
Outreach
Personalised cold email from warmed, rotated mailboxes, with AI first lines and replies in one inbox.
See the playbook→
Playbook preview
Playbook preview: Order and delivery updates
Order status changes. Click a step to see what the customer gets.
Swiftline Couriers
WhatsApp · step 1 of 4
Shipped · Shipped with tracking
Your order left our Bhiwandi warehouse. Track it here.
Track
WhatsApp · preview
Live in a week
01
Connect Shopify and your WhatsApp number
Most teams do this in the first hour.
02
Import contacts and opt-ins
From CSV, your old tool or your CRM.
03
Switch on order and delivery updates and COD confirmation
Start from our templates, tuned for logistics & delivery.
04
Watch the revenue per message
Credited once, per step and per channel.
The channels logistics & delivery customers answer
Features that power it
F
Flows
Engage
Journeys that start when something happens: a cart left, an order delivered, 60 days quiet.
Explore the feature→
WT
WhatsApp template builder
Engage
Write, check and submit templates with live Meta policy checks and regional languages.
Explore the feature→
AA
API and webhooks
Platform
REST API, webhooks and a custom events API to send anything onto the timeline.
Explore the feature→
UI
Unified inbox
Support
Every channel in one inbox, with the customer’s record beside every chat.
Explore the feature→
CA
Catalog and payments
Engage
Products, carts and UPI payment links inside WhatsApp and web chat.
Explore the feature→
VI
Voice, IVR and AI calls
Support
IVR menus, callbacks, a dialer, recordings and AI calls on the same timeline.
Explore the feature→
Connects to the tools you already use
S
Shopify
Orders, carts, products
W
WooCommerce
Orders and customers
R
Razorpay
Payment links and UPI
S
Shiprocket
Shipment updates
M
Meta
Ads, WhatsApp, Instagram
GA
Google Ads
Clicks and conversions
Where it lands
On the customer’s timeline, and in your revenue number.
Links to
Every customer is one record: their chats on WhatsApp, SMS, Voice, orders, bookings, tickets and consent.
Rolls up to
Revenue from order and delivery updates, COD confirmation, support automation, in one number.
Shipped with tracking
Order and delivery updates · Shipped
Out for delivery
Order and delivery updates · Out today
Delivered + how-to
Order and delivery updates · Delivered
Ask for a review
Order and delivery updates · +5 days
Customer story
Address confirmations on WhatsApp cut our failed deliveries by a third.
DC
Verified customer
Deepak Chauhan
COO, Swiftline Couriers
Common questions
Yes. Teams like Swiftline Couriers use it for order and delivery updates, COD confirmation, support automation, with templates made for logistics & delivery.
Similar industries
SaaS & B2B software
B2B
Signals, outbound, onboarding and renewals on one account record.
See how it works→
Wholesale & distribution
B2B
Retailer ordering, price lists and dues in chat, not spreadsheets.
See how it works→
D2C & ecommerce
Retail
Turn one-time buyers into regulars across WhatsApp, Instagram and email.
See how it works→
