Owned · Channel
SMS on Hypermoat
Order updates, OTPs and reminders with DLT-registered sender IDs you own.
PricingCarrier rate, at cost
Your brand
Verified business
LUMORA: Your order #LM-20611 is out for delivery today. Track: lmra.in/t/8xk2
Thanks
Delivered · 2:14 pm
SMS · preview
Why SMS
Works on every phone
Strength
Carrier rate, at cost
Cost
Unified
Inbox
capabilities built in
6
DLT templates, Transactional and promo and more
playbooks use it
6
Abandoned cart recovery, Order and delivery updates and more
industries
6+
D2C & ecommerce, Fashion & apparel and more
customer record
1
Every SMS message on the same timeline
i
Counts reflect what is live on Hypermoat today.
Use cases on SMS
Abandoned cart recovery
Revenue
Bring buyers back with a WhatsApp reminder, then email and SMS, stopping the moment they pay.
See the playbook→
Order and delivery updates
Operations
Shipped, out for delivery, delivered: sent on the channel each customer reads.
See the playbook→
Payment and EMI reminders
Revenue
Friendly reminders with a pay link, promise-to-pay options and escalation only when needed.
See the playbook→
Appointments and bookings
Operations
Pick a slot in chat, get reminders, reschedule in one tap.
See the playbook→
Returns and exchanges
Support
Photos, pickup slots and refunds handled in chat, with exchanges offered first.
See the playbook→
Renewals and upsell
Sales
Renew on time, offer the right upgrade and flag risk from support history.
See the playbook→
Connect SMS
01
Connect your account
Guided setup, most in under 10 minutes.
02
Verify and register
DLT headers and templates.
03
Import consent
Opt-ins travel with each contact.
04
Go live
Messages land in the unified inbox.
What you can do on SMS
01
DLT templates
Register and track templates and headers in one place.
02
Transactional and promo
Route by category with the right sender ID.
03
Short links
Branded links with click tracking on the record.
04
OTP delivery
Fast routes with fallback for verification codes.
05
Two-way SMS
Replies land in the unified inbox.
06
Fallback channel
Catches people WhatsApp and RCS can’t reach.
The limits we respect
✓DLT registration
Only registered templates and headers are sent.
✓NDNC scrubbing
Do-not-disturb numbers removed for promotional sends.
✓TRAI hours
Promotional SMS only between 10am and 9pm.
✓Opt-out keywords
STOP replies are honoured on every sender.
Industries that rely on SMS
D2C & ecommerce
Retail
Turn one-time buyers into regulars across WhatsApp, Instagram and email.
See how it works→
Fashion & apparel
Retail
Drops, size help and exchanges without an army of agents.
See how it works→
Electronics & appliances
Retail
Pre-sales questions, installation slots and warranty follow-ups on one record.
See how it works→
Grocery & quick commerce
Retail
Reorders in two taps, substitutions agreed in chat, slots confirmed.
See how it works→
Restaurants & cloud kitchens
Food
Direct orders, table bookings and regulars you own, not the aggregator.
See how it works→
FMCG & packaged food
Food
Reach retailers and shoppers directly, and learn what sells where.
See how it works→
Where it lands
On the customer’s timeline, and in your revenue number.
Links to
SMS messages, replies and consent are stored on the same contact record as every other channel.
Rolls up to
Revenue per SMS message, side by side with other channels.
LUMORA: Your order #LM-20611 is out for delivery today. Track: lmra.in…
Sent by Lumora
Thanks
Customer
Delivered · 2:14 pm
Outcome
Common questions
Carrier rate, at cost. It’s included in every hub.
Other channels
Email
Owned
Campaigns, flows and cold sequences with warm-up, mailbox rotation and inbox-placement checks.
Explore the channel→
RCS
Owned
Rich cards, carousels and buttons in the default messages app on Android.
Explore the channel→
Web chat
Owned
A chat widget that already knows the visitor’s cart, orders and past chats.
Explore the channel→
