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Hubs
OutreachProspecting, enrichment and sequences across email, LinkedIn, WhatsApp, SMS and calls. Every prospect is the same record your support and marketing teams see. EngageCampaigns, flows and chatbots on every channel, plus comment-to-DM and click-to-WhatsApp ads. All measured in revenue, not open rates. CRMContacts, companies, deals, orders, tickets and custom objects on one timeline, synced with Shopify and HubSpot. Attribution shows which message made the money. SupportA help desk across every channel, with routing by customer value, SLAs, quality review on every conversation, and an AI agent that knows the full timeline. AI agentsSales, support and customer-success agents work on the same timeline your team does: consent, orders, open tickets and deals. You set how much they do on their own.
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Platform
Unified inboxWhatsApp, Instagram, Messenger, TikTok, email, SMS, RCS, web chat and calls. An AI agent replies in seconds and hands off to a person with the full story. WhatsAppOfficial API access, a template builder with live Meta checks, catalog and UPI payment links, and quality protection so your number stays healthy. Signals and voice notesSignal watches find people the day they change jobs, hire, post or engage. LinkedIn voice notes turn your sequence copy into a natural note in each rep’s verified voice. IntegrationsOrders, payments, shipments and ad clicks become events on the customer’s timeline, and revenue you can attribute. SecurityData hosted in India, encryption everywhere, roles and audit logs, and AI that only sees what a person in that role could see.
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Use cases
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Teams
D2C and ecommerceCart recovery, COD confirmation, win-backs and launches on WhatsApp, Instagram and email, measured in revenue and inside Meta’s rules. B2B sales teamsFind accounts with signals, run sequences across email, LinkedIn and WhatsApp, then hand warm leads to sales and support with everything attached. AgenciesSeparate workspaces per brand, shared templates and reports, and revenue numbers your clients can see for themselves.
Messaging and social
Owned channels
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Blog
AnswersQuick answers to common questions How-to guidesStep-by-step setups with examples Industry playbooksWhat works, by industry Channel guidesRules and tips for every channel AlternativesHonest looks at popular tools All 120 articles →
Popular reads
How much does the WhatsApp Business API cost?Answers How to set up abandoned cart recoveryHow-to guides What is DLT registration for SMS in India?Answers How to run a LinkedIn outreach campaignHow-to guides Wati alternatives: what to look for, and 6 options worth a lookAlternatives
Company
Partner program35% recurring for founding partners IntegrationsShopify, Razorpay, HubSpot and more Security and privacyHow we protect customer data Book a demo30 minutes with our team
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Platform
OutreachEngageCRMSupportAI agentsUnified inboxWhatsAppSignals and voice notes
Features
Unified inboxAI agentsAI copilotCampaignsFlowsChatbotsWhatsApp template builderCatalog and paymentsAll features
Industries
D2C & ecommerceBeauty & personal careFashion & apparelJewelleryElectronics & appliancesHome & furnitureGrocery & quick commerceRestaurants & cloud kitchensAll industries
Use cases
LinkedIn outreachCold email outreachMultichannel outreachOutbound salesLead generationAccount-based outreachAppointment settingRecruiting outreachAll use cases
Channels
WhatsAppInstagramMessengerTikTokEmailSMSRCSWeb chatVoiceLinkedInTelegramLINE
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Channels/Instagram
Social · Channel

Instagram on Hypermoat

DMs, story replies and comment-to-DM on posts and reels, in the same inbox as everything else.

Start free: no card needed Book a 30-min demo
PricingNo per-message fee
Your brand
Verified business
GIFT
Here’s your launch gift! 20% off the Diwali box. Want it on WhatsApp so the code doesn’t get lost?
Send to WhatsApp
Yes!
Instagram · preview
Why Instagram
2x reply rate vs comments
Strength
No per-message fee
Cost
Unified
Inbox
capabilities built in
6
DM inbox, Comment-to-DM and more
playbooks use it
5
Win-back, Product launches and drops and more
industries
6+
D2C & ecommerce, Beauty & personal care and more
customer record
1
Every Instagram message on the same timeline
i
Counts reflect what is live on Hypermoat today.

Use cases on Instagram

Win-back
Marketing
Give quiet customers a reason to come back, capped and timed so it never feels like spam.
See the playbook→
Product launches and drops
Marketing
Early access for past buyers, then everyone, measured per step and per channel.
See the playbook→
Chat commerce
Revenue
Browse, ask, add to cart and pay by UPI without leaving the chat.
See the playbook→
Click-to-WhatsApp ads
Marketing
Ads that open a chat, answered instantly, with the ad credited for every dollar.
See the playbook→
Comment-to-DM
Marketing
Turn reel comments into private conversations, then into customers.
See the playbook→

Connect Instagram

01
Connect your account
Guided setup, most in under 10 minutes.
02
Verify and register
Brand and account checks.
03
Import consent
Opt-ins travel with each contact.
04
Go live
Messages land in the unified inbox.

What you can do on Instagram

01
DM inbox
Every DM and story reply next to WhatsApp and email.
02
Comment-to-DM
A keyword on a post or reel opens a private conversation.
03
Story mentions
Thank and reward people who tag you.
04
Ice breakers
Suggested questions when someone opens your DMs.
05
Handover to WhatsApp
Move the chat to WhatsApp with consent logged.
06
Public reply review
Public comments wait for a person to approve.

The limits we respect

✓24-hour window
Replies within 24 hours, up to 7 days with the human agent tag.
✓No auto-likes or follows
Likes, follows and public comments become one-tap tasks.
✓Business accounts only
Needs an Instagram professional account linked to a Page.
✓Rate limits
Automation respects Meta’s per-hour messaging limits.

Industries that rely on Instagram

D2C & ecommerce
Retail
Turn one-time buyers into regulars across WhatsApp, Instagram and email.
See how it works→
Beauty & personal care
Retail
Shade advice, refill reminders and launches that sell out on WhatsApp.
See how it works→
Fashion & apparel
Retail
Drops, size help and exchanges without an army of agents.
See how it works→
Jewellery
Retail
High-value buyers want a person, video calls and trust. Give them all three.
See how it works→
Home & furniture
Retail
Long consideration, big baskets. Nurture until they’re ready and deliver on time.
See how it works→
Restaurants & cloud kitchens
Food
Direct orders, table bookings and regulars you own, not the aggregator.
See how it works→
Where it lands

On the customer’s timeline, and in your revenue number.

Links to
Instagram messages, replies and consent are stored on the same contact record as every other channel.
Rolls up to
Revenue per Instagram message, side by side with other channels.
GIFT
Customer
Here’s your launch gift! 20% off the Diwali box. Want it on WhatsApp s…
Sent by Lumora
Yes!
Customer

Common questions

No per-message fee. It’s included in every hub.

Other channels
Messenger
Social
Page inbox, ads that open a chat and flows that pick up where the ad left off.
Explore the channel→
TikTok
Social
Business DMs in the inbox and TikTok ads measured in revenue.
Explore the channel→
LinkedIn
Social
Connection requests, messages and voice notes inside sequences, from each rep’s own account.
Explore the channel→

Your customers are already messaging you. Answer like a brand twice your size.

Start free: no card needed Book a 30-min demo