Support hub
Support that sees the order, the deal and the last campaign.
A help desk across every channel, with routing by customer value, SLAs, quality review on every conversation, and an AI agent that knows the full timeline.
ReplacesZendeskFreshdeskGorgias
Help desk · today98% within SLA
#4471 · Broken serum
Repeat customer · $217 · P1
#4472 · Change delivery address
AI updated Shiprocket order
#4473 · Influencer collab request
Routed to Marketing
#4474 · Refund status
IVR → Care team · 2m wait
#4475 · Wholesale enquiry
Open deal found · sent to Aarav
38
open tickets
1h 12m
avg resolve
96
QA score
Example workspace data
Resolve faster because nobody starts from zero.
01
Tickets on every channel
One ticket per issue, even when the customer switches channel.
02
SLAs and priorities
Targets by plan, value or topic, with breach alerts.
03
Routing from the record
Big spenders, open deals and languages go to the right person.
04
AI support agent
Solves order, return and product questions using your data.
05
Quality on 100%
Every conversation scored. Coaching notes go to the agent.
06
Voice and IVR
Menus, callbacks and call recordings on the ticket.
Where it lands
On the customer’s timeline, and in your revenue number.
Links to
The customer record, orders, deals and every past conversation on any channel.
Rolls up to
Revenue kept from repeat customers and orders placed after a support chat.
Opened #4471 about a broken serum
Help desk · P1 · SLA 2h
Got a replacement confirmation
AI agent · QA 96
Reordered $26 a week later
Credited to support
Customer story
Routing by order value changed everything. Our biggest customers reach a senior agent first, and QA covers every chat instead of a handful.
FQ
Verified customer
Farhan Qureshi
Support Manager, Nila Naturals
Common questions
For most D2C and SMB teams, yes: tickets, SLAs, macros, QA and voice are included.
Keep exploring
Unified inbox →WhatsApp, Instagram, Messenger, TikTok, email, SMS, RCS, web chat and calls. An AI agent replies in seconds and hands off to a person with the full story.Outreach →Prospecting, enrichment and sequences across email, LinkedIn, WhatsApp, SMS and calls. Every prospect is the same record your support and marketing teams see.Engage →Campaigns, flows and chatbots on every channel, plus comment-to-DM and click-to-WhatsApp ads. All measured in revenue, not open rates.
