Hypermoat for D2C & ecommerce
Turn one-time buyers into regulars across WhatsApp, Instagram and email.
Campaigns, flows, chatbots, an AI agent and a CRM that knows every order, on WhatsApp, Instagram, Email and more. Built for how D2C & ecommerce teams sell and serve.
Your brand
Business account · replies in seconds
Hi Ananya, you left the Vitamin C Serum in your cart. It’s back in stock in 30ml.
Complete order
Is there any offer?
Free shipping till midnight, and you can pay by UPI.
Pay $24
Paid $24· order #LM‑20418
WhatsApp · preview
Your brand · this month
9.2%
carts recovered
38%
fewer COD returns
34%
repeat purchase rate
carts recovered
9.2%
fewer COD returns
38%
repeat purchase rate
34%
ready-made playbooks
7
Abandoned cart recovery, COD confirmation and more
i
Example results from Your brand, last 30 days on Hypermoat. Yours will depend on your audience and offer.
What gets in the way for D2C & ecommerce teams
01
Carts left every hour
Seven in ten carts are abandoned, and email alone brings few back.
02
COD returns eat margin
Unconfirmed cash-on-delivery orders come back unopened.
03
No repeat engine
Most buyers never hear from you again after the first order.
Use cases for D2C & ecommerce
Abandoned cart recovery
Revenue
Bring buyers back with a WhatsApp reminder, then email and SMS, stopping the moment they pay.
See the playbook→
COD confirmation
Revenue
Confirm every COD order before it ships, and offer a UPI discount to switch to prepaid.
See the playbook→
Order and delivery updates
Operations
Shipped, out for delivery, delivered: sent on the channel each customer reads.
See the playbook→
Win-back
Marketing
Give quiet customers a reason to come back, capped and timed so it never feels like spam.
See the playbook→
Reviews and referrals
Marketing
Ask happy customers at the right moment, and reward the friends they bring.
See the playbook→
Product launches and drops
Marketing
Early access for past buyers, then everyone, measured per step and per channel.
See the playbook→
Link building and PR
Outreach
Pitch journalists, editors and site owners with personal emails and follow-ups, and track every placement.
See the playbook→
Playbook preview
Playbook preview: Abandoned cart recovery
Cart left for 30 minutes. Click a step to see what the customer gets.
Your brand
WhatsApp · step 1 of 4
30 min · WhatsApp reminder with the cart
Hi Ananya, your Vitamin C Serum is still in your cart. Complete your order?
Complete order
WhatsApp · preview
Live in a week
01
Connect Shopify and your WhatsApp number
Most teams do this in the first hour.
02
Import contacts and opt-ins
From CSV, your old tool or your CRM.
03
Switch on abandoned cart recovery and COD confirmation
Start from our templates, tuned for D2C & ecommerce.
04
Watch the revenue per message
Credited once, per step and per channel.
The channels D2C & ecommerce customers answer
Features that power it
F
Flows
Engage
Journeys that start when something happens: a cart left, an order delivered, 60 days quiet.
Explore the feature→
WT
WhatsApp template builder
Engage
Write, check and submit templates with live Meta policy checks and regional languages.
Explore the feature→
CA
Catalog and payments
Engage
Products, carts and UPI payment links inside WhatsApp and web chat.
Explore the feature→
RA
Revenue attribution
CRM & AI
Revenue credited to the message, step, campaign, sequence or ad that earned it.
Explore the feature→
PS
Predicted send time
Engage
Each person gets the message when they usually read, inside quiet hours.
Explore the feature→
VI
Voice, IVR and AI calls
Support
IVR menus, callbacks, a dialer, recordings and AI calls on the same timeline.
Explore the feature→
Connects to the tools you already use
S
Shopify
Orders, carts, products
W
WooCommerce
Orders and customers
R
Razorpay
Payment links and UPI
S
Shiprocket
Shipment updates
M
Meta
Ads, WhatsApp, Instagram
GA
Google Ads
Clicks and conversions
Where it lands
On the customer’s timeline, and in your revenue number.
Links to
Every customer is one record: their chats on WhatsApp, Instagram, Email, orders, bookings, tickets and consent.
Rolls up to
Revenue from abandoned cart recovery, COD confirmation, order and delivery updates, in one number.
WhatsApp reminder with the cart
Abandoned cart recovery · 30 min
Email with product photos
Abandoned cart recovery · 6 hrs
SMS for people who didn’t open
Abandoned cart recovery · 24 hrs
Exit and credit revenue
Abandoned cart recovery · On pay
Customer story
Cart recovery paid for the platform in the first week. COD-to-UPI nudges cut our returns more than anything we tried.
RM
Verified customer
Ritika Menon
Head of Growth, Your brand
Common questions
Yes. Teams like Your brand use it for abandoned cart recovery, COD confirmation, order and delivery updates, with templates made for D2C & ecommerce.
Similar industries
Beauty & personal care
Retail
Shade advice, refill reminders and launches that sell out on WhatsApp.
See how it works→
Fashion & apparel
Retail
Drops, size help and exchanges without an army of agents.
See how it works→
Jewellery
Retail
High-value buyers want a person, video calls and trust. Give them all three.
See how it works→
